BorrowBox FAQ

Frequently Asked Questions

What if I have an eBook on loan / reservation with OverDrive / Libby?

Once you have downloaded the BorrowBox app you will be able to borrow or reserve the eBook again. You will not be able to continue reading it on OverDrive / Libby.

What if I have an eAudiobook on loan / on reservation?

There will be a brand new collection of eAudiobook titles for you to enjoy. Due to licensing restrictions on eAudio, the titles available on OverDrive may differ to those available on BorrowBox, and the title you had on loan or reserve may no longer be available, but there will be lots of great new titles for you to choose from. 

About BorrowBox

BorrowBox will offer a brand new collection of eAudiobooks for you to download and enjoy. It will also offer eBooks previously available on OverDrive as well as a much improved collection new titles.

How many items can I borrow?

Up to six eAudiobooks and six eBooks at any one time. Any reservations you make are counted in the loan limits as these titles are automatically transferred into your loans when they become available to borrow.

Is there a cost to me?

No, you can listen to eAudiobooks and read eBooks for free. There are no reservation charges and no overdue charges as your loans are automatically returned upon expiry if you haven’t already returned them. You will of course, have the option to renew.

How can I borrow items?

To borrow items on your mobile or tablet, you will need to download the BorrowBox app from the app store. This is the Apple App store for iOS users and the Google Play store for Android users.

If you have a Kindle Fire device, please follow this link through to instructions on how to download the app.

If you wish to borrow via a PC, you can do so via the BorrowBox Website.

Full instructions on how to download eAudiobooks and eBooks are available on the website. Note: you will need to have Adobe Digital Editions installed on your PC for eBook downloads. Adobe Digital Editions is free to install.

You’ll then need to select “St.Helens Libraries”, enter your library card number and PIN. You’ll also need an email address when you first register.